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Net Zero Jargon Buster

Net Zero Jargon Buster and their definitions There are a lot of terms relating to the climate crisis and net zero that people use but…

Will it Make the Boat Go Faster?

In my recent article: “The Aggregation of Marginal Gains“, I explored the powerful concept of finding small opportunities to improve that, when combined, yield substantial…

Electric Vehicles as Decentralised Energy Stores

Wind and solar are proving to be cost-effective pathways to a cleaner energy grid, yet they suffer from one notable drawback, namely that they are…

How to Measure the Value of Good Customer Service

The skills of good Customer Service Teams are the subject of many articles, including several written by myself. This is because their worth to any…

Early is On Time – A Lesson from American Football

Sport is one of the greatest life teachers, and this is true especially in the team sport context. To succeed personally you must dedicate yourself…

The Value of ‘Go Live’ Calls

‘Go Live’ may be completely foreign to many people. But it’s actually one of the most important processes within Customer Service Departments. Surprisingly, few companies…

Celebrating Success

One of the many pleasures in taking part in awards is the celebration event – especially the dinners! It is often one of the big…

The Aggregation of Marginal Gains

In an increasingly competitive landscape, high-performing organisations in the sporting and corporate world are striving towards perfection. In this environment, opportunities to yield tangible improvements in…

Culture, Conversation and Creativity

As businesses grow, so does the appetite to expand into new territories and seek new skills and markets.  Apart from the fact that this opens…

UK Risks Winter Blackouts

An expected rise in energy demand as well as the closure of coal plants and nuclear reactors has put the UK at risk of blackouts this…

Cycle Commuting – A Win/Win for you and the Planet

Whenever I am in the office – which is on average 3 or 4 days per week – I commute by bicycle. Why? Because I…

It’s not the End Game. It’s just the beginning, in fact…

Robert Downey Jr is not a name instantly synonymous with Gateshead in North East England…!  But this may all change following his significant investments in…

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