Consistency in Management

Many of us, whether in private or public sectors, will recognise the differing leadership styles around us. Some of us may conclude that differences are based merely on the personality of the individual supervisor. However, formal management training educates us about the various primary leadership styles that exist. It helps us label and understand the way we are managed by our supervisors.  

Management styles

Whether it be autocratic, authoritative, democratic or Laissez-Faire, positives exist in every style. Of course, it depends on you and your team’s level of experience, as well as the environment in which you work.  

For most managers, supervisors, or leaders, their own ‘style’ comes from their own experience of being managed. It also stems from observation of their peers and, after time, their own experiences in a supervisory role.  Some managers, whether by desire or requirement, supplement these skills further, with the use of various Leadership Programmes, Apprenticeship Schemes and Development Courses which most large organisations offer (or can be found for free online).

Feedback

The use of feedback, formal and informal, is also an invaluable tool that leaders, and future leaders, should make full use of. It can be particularly helpful when working with a Mentor, or simply having a one-to-one with your own supervisor.     

However, one of the more important traits of a good leader does not have to be learned or developed, though clearly it can be. Many leaders possess this particular skill naturally.

Consistency!

Consistency

Those who have worked shifts, particularly in disciplined organisations such as the emergency or armed services, will recognise the importance of a leader being as consistent at 3am on a Friday as they are at 9am on a Wednesday. When a leader demonstrates consistency, in good times or in bad, teams are inspired to perform to the same standard. Consistency is essential, whether dealing with normal everyday tasks or a rapidly-changing crisis situation.  

Consistency in leadership is all about repetition. Doing the same thing, to the same standard – regardless of the circumstances.  Those leaders who are consistently poor in their standards can have little surprise when their team follow this lead.

Despite the risks of monotony, consistency can be a fantastic commodity for any supervisor who understands and appreciates its value. 

Standards

Leaders who have consistently high standards of behaviour, quality and work ethic often find that their teams mirror these traits. They show their teams the measure of what is acceptable. Those who try to deviate from those standards are swiftly identified. Isolating those who don’t meet the required standards forces development and growth, from their team as much as their manager. It soon becomes apparent that matching the performance levels of their colleagues is ultimately the path of least resistance.

The key message here… be consistent.

By David Cole

“David Cole is a former senior Police Officer who retired from the service in 2020 and has now worked with Northern Gas and Power for just over a year as the Customer Services and Key Account Team Manager. With a wealth of investigative and strategic experience David has managed teams both large and small in a variety of roles to meet the needs of the public and now the private sector. As a relative newcomer to the energy industry, David has brought his considerable knowhow and enthusiasm into the role and developed and professionalised the team into the efficient model it is today.”

David Cole

David Summerhayes

Director of Legal Services

David spearheads our growing legal team, strengthening the legal department in terms of personnel and expertise.

David Summerhayes is Director of Legal Services for Northern Gas and Power. He has extensive knowledge in commercial law, having represented multinational corporations, FTSE 100 companies, and fast-growing SMEs, occupying senior positions at global and national law firms, including Partner with Sintons LLP.

Dan Smith, FEI CEng

Director of Energy Services

Dan Smith, Director of Energy Services, is responsible for a wide-ranging energy management portfolio helping ClearVUE's customers improve their energy efficiency and reduce their bills. He became a Fellow of the Energy Institute (FEI) in 2023, which is the highest recognition in this profession.

He is a successful Head of Energy and Chartered Energy Engineer with a depth of experience working for and with a variety of clients, including major blue-chip corporations such as IKEA, Rolls Royce Aerospace and Siemens. He has operated internationally (Europe, Africa and Asia) in FMCG and manufacturing sectors, and has a proven track record of delivering and managing projects, developing and delivering operational strategies, and managing energy and influencing large corporates with respect to energy and sustainability. He is responsible for annual energy budgets up to £20 million, and single-value projects up to £3 million.

His depth of experience brings to ClearVUE.Business an extensive specialist knowledge gained from nearly 30 years in energy engineering, energy services and energy management, in many different sectors all over the world, from China to Zambia.

Matthew Koziol

Managing Director (Énergies France)

Matthew Koziol is our French Managing Director, with over six years’ experience in the energy sector. Having previously worked for a PLC, he uses his extensive knowledge of the French and British markets to help develop and provide structure to the team's interaction with the French energy market. His key skills include nurturing supplier relationships and identifying new market streams.

Amy Jukes

Service Operations Director

Amy Jukes joined Northern Gas and Power in March 2015 as the Administration Manager. With over 10 years' experience in the energy industry, Amy has successfully developed our Admin Department into one of the best in the industry.

After four years successfully managing and developing our Administration Department, Amy was selected to head up and develop the new Service Operations Director, which gives our Account Managers direct access to her and her teams' vast knowledge of the energy industry. This role plays a vital link between the sales consultants and the services team, ensuring robustness of sales and that our rigorous compliance standards are constantly met.

Scott High

Global People Director

Scott High, Global People Director, is responsible for the colleague life-cycle, including Employer Brand, Recruitment, HR, Learning & Development, Employee Engagement, Internal Communications and Health & Safety. He is an integral part of the senior director level team inputting daily in the direction of the business.

He has years of experience in the  people engagement and talent acquisition space and is an accomplished leader who has a collaborative work ethic driving his teams forward to achieve excellence at all levels.

Paul Barrett

Global Services Operations Director

Paul Barrett is the Director of Customer Service at Northern Gas and Power. With a career spanning 23 years, Paul has operated at a strategic level performing senior management roles across the public, private and third sectors. Paul possesses a track record of exceptional achievement in performance management and customer service, having operated across the globe to deliver the highest level of customer service within the police service, locally based charities and within international corporations. He recently joined Northern Gas and Power and quickly developed a Customer Service Department, which blends market leading energy management solutions with an exceptional and experienced team.

Latif Faiyaz

Head of Energy Trading

Latif is the Head of Energy Trading. Latif has a wealth of experience from within the energy industry, with experience in developing carbon projects and trading carbon internationally at Alfa Energy. Latif has also worked at Engie and Orsted, implementing the integration of energy service offerings into supply contracts. His experience is varied too. He’s worked ‘on the other side of the fence’ as an Energy Manager for the NHS, before returning back to energy trading for LG Energy and Yorkshire Energy.

With Northern Gas and Power, Latif heads our Flexible Purchasing department of Energy Traders, Analysts and Bid Managers, converting some of our 31 TWhs of energy under management into flexible contracts.

David Cole

Director of Global Operations

David Cole is Director of Global Operations at ClearVUE where he leads the company's international operational strategy across multiple markets. David's journey from customer service to the executive team reflects both his leadership capability and the strength of ClearVUE's culture of internal progression. During his time at ClearVUE, David has overseen major improvements in efficiency, service delivery and team development.His leadership has directly supported the success of ClearVUE.Zero, the company's flagship energy management and carbon accounting platform.

Ralph Attard

Chief Information Officer

Ralph Attard is based in Malta and is the Chief Information Officer across the group. He holds a Masters Degree in Software Engineering, an MBA in IT Management, and various industry certifications. As an educator and public speaker, Ralph covers server infrastructure, software development, data platforms, enterprise architecture, management, and IT operations. His 17 years of hands-on and leading positions on building fully-integrated and high-performance systems takes our platforms to the next level.

He has been with ClearVUE.Business for several years, driving the software development for the roll out of the proprietary systems.

Leah Barrett

Chief Commercial Officer

Leah Barrett is Chief Commercial Officer at Global Procurement Group, with responsibility for commercial operations across the Group, including Northern Gas and Power, ClearVUE and the wider portfolio. 

Leah joined Northern Gas and Power in 2016 and has progressed through the business from sales leadership into senior operational and commercial roles. Her career has given her first-hand experience across the full commercial journey, including lead generation, sales performance, contract governance, supplier relationships, customer delivery and operational management.

She has played a significant role in shaping the standards and processes that underpin the Group’s commercial operation today. Earlier in her career, Leah helped develop contract validation and compliance frameworks designed to strengthen transparency, consistency and auditability across the customer journey. Her work in service operations also contributed to national recognition at the Energy Efficiency Awards 2018 for Quality Management, Compliance and Training. 

Leah has held senior leadership roles across Northern Gas and Power and the wider Group, including Global Operations Director, where she supported operational consistency across multiple teams and markets. Her leadership has been recognised externally, including CEO Today’s Energy Services Female Leader of the Year in 2021 and 2022. 

As Chief Commercial Officer, Leah’s focus is on building accountable, high-performing commercial teams, strengthening customer and supplier relationships, and ensuring the Group’s commercial strategy is delivered with discipline, transparency and measurable outcomes. 

Jonathan Spiteri

Chief Technology Officer

Jonathan Spiteri is Chief Technology Officer for ClearVUE.Business, Global Procurement Group and Northern Gas and Power. Based in Malta, with a Masters Degree in Information Technology from the University of Malta, he also possesses multiple hands-on certifications on cloud, virtualisation, Windows and Linux. Jonathan’s key areas of competency include wide-ranging IT operations, development, problem-solving, large-scale IT-design and implementation focusing on innovation, automation, efficiency, team growth and mentoring.

His vast experience includes 20 years of IT experience in multiple industries including government agencies, telecommunication, web application security, online casino gaming, online video streaming and banking.

Fokhrul Islam

Chief Executive Officer

Fokhrul Islam is the Chief Executive Officer of Global Procurement Group (GPG), Northern Gas and Power (NGP), and its technology arm, ClearVUE. He is an entrepreneurial leader who has built one of Europe’s largest independent energy consultancies through a commitment to innovation, compliance, and customer success.

Since founding the business in 2013, Fokhrul has grown the Group into a global operation, with over 35,000 customers and more than 50TWh of energy under management — enough to power the country of Portugal for an entire year.

Under his leadership, GPG has scaled across the UK, France, India, Malta and the UAE, with more than 800 employees and further growth projected. The Group is built on a strong foundation of energy expertise, advanced technology, and rigorous governance.

Fokhrul’s vision combines long-term sustainability with commercial performance. Through ClearVUE’s real-time energy intelligence platform and world-class consultancy, the Group is helping organisations reduce energy costs, cut consumption, and accelerate carbon reduction across their estates.